Frequently Asked Questions
PLACING ORDERS
How do I place an order?
To place your order(s), kindly access the form from the Purchase page. Once you have seen the items you like, click on it to be sure then add to cart, and as many items over and over. Click on checkout to access the 3stiches online form then click on Complete my Shopping and login as an existing member or register as a new member, Please note if you are registering as a new member, once you have registered you will be required to activate your account by clicking on a link that would be delivered to your mailbox. After you have reviewed your order click on place your order button to submit order. For those outside Lagos will have to go to the designated bank to make necessary deposit, and feedback payment details to us for processing.
Is there a minimum order amount I can place?
NO. There is no limit to your purchasing order
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it OR call 01-8820780-81 or 07029257625 to let us know. If your order has not been sent out to our address within this period, we might be able to make the change(s) for you. Please include the name the order was placed under, the shipping address and contact number, and what you would like changed for processing.
How do I confirm that my order has been received?
Within a few moments after you submit your order, we will confirm to you by email that we have received your order and also confirm to you by email when we receive your payment. Your order will be confirmed and processed for delivery right after we have received the payment (for customers outside Lagos).
Why didn’t I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can confirm that the order was placed.
PAYMENT INFORMATION
What payment methods do you accept?
Option I.
Online payment using your Interswitch/Verve debit card or the PAY4ME E-wallet (available to customers within and outside of Lagos) delivery is free within Lagos.
Option II.
Cash on delivery option(available to customers within Lagos) this attracts a charge of N500 for delivery.
Option III.
Bank deposit(available to customers within and outside Lagos), delivery is free within Lagos
A/C No 1232050463159001
Bank Name FCMB
Details to be on the Teller: Name of Person whose name is on the order form
Note:
If you get to the bank late, your payment might not be credited that day, thus not enabling us to confirm your order immediately.
DELIVERY INFORMATION
Service Charges
For customers within Lagos that desire the pay on delivery option, this will attract a NGN500.00 charge and customers outside Lagos, a delivery charge of N3 000.00 made payable alongside total cost of orders made.
How long will it take my orders to get to me from the day I place an order?
For customers within Lagos, your orders will be processed delivery will be within 24hours after confirmation.
For Customers outside Lagos, once we have received confirmation of payment which is usually the same day delivery will be made to you within 48-72hrs.
NOTE:
Delivery Time: Between 10:00am – 5:00pm (Mondays - Fridays)
Do I need any form of identification on delivery of the goods?
We will need you to present a valid form of identification (stated below), which matches the option you indicated when placing the order, on delivery of the goods to you by the courier company. Kindly ensure that the details on your order form matches the details on the means of identification that will be provided.
* Accepted valid means of identification
- International Passport
- Valid Driver's License
- National Identity (ID) Card OR
- Any other form of Valid ID card
What happens to my goods if on delivery I am not around in person to collect?
In the event that you are not available at the given address which you have asked us to deliver to, we will require you to have informed us stating the name of person to collect package on your behalf.
What shipping methods are available and how much do they cost?
We ship via FedEx and shipping fees of items are shown above. Local delivery fee for orders within Lagos is FREE while outside Lagos orders attracts the sum of N3,000.00.
Out-of-Lagos fees are subject to weight of the items and could cost more.
SIZE GUIDE
I have not found my size on the site but I like the item offered
Based on company policy. Please ensure that you choose your right size and if unsure, send a mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to confirm. But basically what is displayed in terms of colour and size(s) are what is in stock.
How do I know my correct size?
To ensure that the clothes you select are your size, check clothes which you have already OR under customer services on the home page click on size guide for a tour on different sizes.
RETURNS INFORMATION
I was sent the wrong item/I was sent a defective item.
If you received the wrong item or it is defective, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your Pre-order ID or Purchase ID, and we will take care of it for you.
How do I exchange an item I purchased?
Most items purchased online have a maximum period of the next day for information to be conveyed to us via mail or call for pick-up and for the replacement delivery made.
Please note that the Validity period for a return is 7(seven) for orders within Lagos and 14(fourteen)days for orders outside of Lagos.
Please send back the item to us via any means.
If you require a pick up, it will attract a charge of N500 and will only be done on Saturdays.
If you have any question that have not been addressed here or you have some other concern please let us know at
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or Call our Customer Care lines: +234-700-3STICHES.
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